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tomnumber

Splitting work and personal accounts, starting with the number

A customer chat or company social account set up on someone's personal number is awkward to pass on when roles change, and it puts that person's contact details in front of customers. One number per account keeps this tidy.

One-time or rental

If the account only asks for a code at sign-up, a one-time number does the job.

Accounts that need logins on new devices or ongoing alert texts are better on a rental. Pick 3, 14 or 30 days, and texts that come in during the period collect in your dashboard.

When a team runs the accounts

All numbers and codes sit in a single tomnumber account. When the person in charge changes, you hand over that account, not anyone's phone.

With one number per account, a lockout on one leaves the rest untouched.

Before you start

Banks and payment services often run their own identity checks, so a phone code may not be the last step.

Whoever creates an account is responsible for following that service's terms.

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