No code, full refund
If no SMS arrives within 20 minutes, the number closes and the full price returns to your balance automatically.
Canceling a number
You can cancel a number on My numbers or through the API until the first code arrives. The full price returns to your balance right away.
After a code arrives
A number that has received a code is used and is not refunded, including when the code was not the one you expected.
Where refunds go
All refunds go to your tomnumber balance. The balance cannot be withdrawn to a wallet or a bank account.
Top-ups
Top-ups are added to your balance once the payment is confirmed. Payments sent with the wrong amount or on a different network are checked by hand. Contact Support in your account, or email tomnumber@gmail.com, with the top-up code.