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Customer support

Accounts that have topped up use the form in their account. Before your first top-up, or if you cannot log in, email tomnumber@gmail.com.

Open SupportFAQ

Key facts

Where to ask
Your account, Support
Topics
Account, top-ups, API, refunds, other
Who can ask
After one credited top-up
Open messages
Up to 3
Automatic refund
No code within 20 minutes

Ask from your account

Topped-up accounts use the form in their account. Before that, email tomnumber@gmail.com.

Include the code

Add the code of the number or top-up so we can check it right away.

Refunds are automatic

A number with no code is refunded after 20 minutes without a message.

What to write for each topic

What to write for each topic
TopicWhat to include
AccountUsername, recovery email, account deletion and other account questions
Top-upsThe top-up code, the coin and network, and when you sent it
APIThe request you sent and the error code you got
RefundsThe order code, the service and country, and what happened
OtherYour question in a few lines

How do I send a message?

  1. 1

    Log in and open Support in your account.

  2. 2

    Pick a topic: account, top-ups, API, refunds or other.

  3. 3

    Add the order or top-up code if you have one, and describe what happened.

Who can write to support?

  • Accounts with at least one completed top-up can send questions from the form in their account.
  • Before your first top-up, or if you cannot log in, email tomnumber@gmail.com.
  • Up to 3 messages can wait for a reply at the same time. Replies appear under Support in your account.

Handled without a message

  • A number with no code is refunded to your balance automatically after 20 minutes.
  • A number can be canceled from My numbers before a code arrives, and the price returns right away.

Virtual numbers for other services